delivery information

Delivery Costs

Our online ordering system will work out the weight of your order and apply the correct delivery cost. To find out what this is add your selected products to the shopping cart and proceed through checkout. After which you will be presented with the product totals and be offered one or more delivery options along with the relevant costs. At this point you are not committed to proceeding any further if you do not want to.

Shipping and Handling

All our products are delivered by Lancaster Parcels, part of the LPC network, when carrier delivery is requested, or are posted via the selected Royal Mail service. You can also collect in person from our premises in Lancaster. Monday to Friday 9.00am to 5.30pm. We are not open at weekends.

As a guide our UK Mainland delivery costs are as follows (including packing and delivery):

UK Mainland 2nd Class Standard Delivey - non-urgent
Up to 0.1Kg - P&P Royal Mail 2nd Class Standard Delivery = £2.78
Up to 0.5Kg - P&P Royal Mail 2nd Class Standard Delivery = £3.50
Over 1Kg - Exceeds weight for 2nd Class Delivery - use 1st Class or carrier

UK Mainland 1st Class Special Delivery - next day pre 1pm service
Up to 0.1Kg - P&P Royal Mail Special Delivery = £4.95
Up to 0.5Kg - P&P Royal Mail Special Delivery = £5.40
Up to 1Kg - P&P Royal Mail Special Delivery = £6.70
Up to 2Kg - P&P Royal Mail Special Delivery = £8.65

UK Mainland Overnight Carrier Delivery - next day 8.30am - 6pm service
Up to 20Kg - Packing and delivery by carrier = £12.00
Over 20Kg - Carrier cost increases in increments depending on weight.

If you order 2 or more items, we may despatch each as soon as it’s ready. We’ll only charge you for delivery once. We charge delivery based on the total weight of your order.

Delivery Schedule

Approximate turnround and lead times are shown alongside the individual products on our website. Please also allow for your chosen delivery method. If a delivery date is very important please contact us first and we will be happy to advise if we can meet your requirements.

We will use our best endeavours to deliver at the time stated but all delivery dates shall be regarded at best as estimates only. As the purchaser you must accept the actual delivery date and we shall not be liable for any losses, costs, damages or expenses suffered by you the purchaser or any other party as a result of any delay in delivery. Especially in cases where third parties i.e. subcontractors or carriers are involved. Neither will any such failure to meet a delivery date constitute a breach of contract on our part.

Terms of Delivery
a. Delivery of the Work shall be accepted when tendered
b. Unless otherwise agreed in writing completion and delivery times are a guide only and, whilst the Seller will make every effort to adhere to proposed timescales, time is not of the essence in any contract with the Buyer
c. Unless otherwise agreed in writing, (in which case an extra charge may be made) delivery will be to kerbside at the Buyer’s address and the Buyer will make arrangements for off-loading and for any additional transportation to its storage facility
d. Subject to any agreement, delivery involving difficult access and/or unreasonable distance from vehicular access shall entitle the Seller to make an extra charge to reflect its extra costs
e. Should expedited delivery be agreed the Seller shall be entitled to make an extra charge to cover any overtime or any other additional costs

For our full terms and conditions click here.